This is the last chance for Demon to deal with this matter. I have given them the opportunity to settle this out of court, following two letters and they have declined to do so. Our Internet connection is still stuck at 128kbps despite me pointing out to them exactly what will happen if they do not restore the service to its contracted level. They have not replied in a timely manner to my correspondence, therefore there is no alternative available.
Tomorrow evening, after 10pm naturally, I will fill in the online forms to get the legal process under way.
Countdown to proceedings - 0 days.
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