Disconnected Demon

I received the following letter from Demon yesterday morning:

Dear

We are sorry that you are cancelling your standard dial-up - hostname

This is to acknowledge that your service will end as of Feb 23 2007.

Annual accounts paid in advance will be refunded for each complete pre-paid month remaining.

Should you wish to re-join Demon Internet in the future we would be delighted to assist you. We will reserve your hostname for you for a period of one year.

Yours sincerely


Simon Blackburn
Head of Customer Support Centre - THUS plc

It never fails to amaze me that after 2 recorded delivery letters and a summons, their automated system still produces letters like this. It is this sort of automated disinterest that forces people to take action in the first place.

As you will have seen from my previous posts and the comments left, I have been in discussion with Helen. She is saying that Fair Use prevents users from abusing a system that would otherwise be too expensive for many people to use. Whilst I am not advocating the use of completely unlimited broadband, The honest principle would be to get rid of FUP's completely and replace them with a clear indication of what the limits are for all services.

The dictionary definition of unlimited is: "without any qualification or exception; unconditional." By imposing a Fair Use Policy, ISP's are deliberately miss representing the meaning of a unlimited service. It is this dishonesty that I object to.

The only reason I can see, why a company would use the terms "unlimited" and qualify it with a "fair use policy" is as a form of deception created by marketing people so that they can avoid allowing competitors making detrimental comparisons with their services.