I've had a few interesting posts regarding my new ISP. Yes, I know it is a Entanet reseller, but the person running it has got me over the initial niggles in short order. It is interesting to note that the person who made the comments Internet Service Provider has a FUP that I object to. It does not list the limits that people use and fudges the matter by saying:
"The Fair Usage Policy is based on an historical view of customer [sic]. This customer usage is then compared to a 'traffic quota' - the level of data that can be sent and received as per the Acceptable Usage Policy, based on the average use of the network over a given period of time.
Customers found to be over this quota may experience slower speeds during peak hours. Speed reductions will be progressive, i.e. the more bandwidth used above the quota, the slower the speed experienced. This allows other users a fair share of the available bandwidth."
This FUP is tied into a service that is listed as "Premium Max Unlimited" and is no such thing. It is, in fact, exactly the same as the other packages they sell, but less honest. This is bearing in mind that this package costs a whopping £83.99 a month!!!
The FUP does not tell you what the limits are, does not tell you what the penalties are even, only that it will be slowed. The comment about "a fair share of the bandwidth" is absurd. If you have paid for this service, the ISP should provide it to the best of their abilities without let or hindrance. If they want to restrict it they should be honest and advertise the limits clearly and unambiguously.
I challenge this person to get the ISP involved to withdraw their FUP, as it is legally unenforceable anyway, and make it a true unlimited service. Either that or remove the "unlimited" service and replace it with a transparent service that clearly defines its limits.
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The argument that 'unlimited' is impossible under present circumstances does not support the ISP's position as much as destroy it. If a thing is impossible then offering to sell it is fraud. Their only legal option is to offer something they can provide.
Some ISPs try to say the 'unlimited' doesn't actually refer to bandwidth limits at all. However my ISP for example (pipex) directly compares the 2gb limit, the 15gb limit and the unlimited packages so they have defined the word themselves.
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